Customer Service Level 3

Customer service is crucial for any business to be successful. Being able understand how to provide superior customer care for consumers is vital to move up in to higher and more senior roles within a company.

About this course:

In this Customer Service Level 3 course you will study the most important requirements for those looking at working for a business which works closely with clients. This Customer Service Level 3 course is designed to assist those who will work closely with clients to ensure the service they provide to their clients is superior to competition. The most important thing that learners will need to understand and appreciate is the necessity of quality customer service. In a world of modern technology, the requirements and the structure of customer service has altered. This Customer Service Level 3 course takes students through the steps towards creating an exceptional customer service within a variety of businesses.

Study Time: 100 hours

Enrolment length: 12 months

Course Format: Paper Based

Assignments: 6

Upon completion of this course students receive a Quality Licence Scheme Certificate.

All certification fees are included in your course fees.

Course Content

Unit 1: Customer Service and Legislation

Understand what customer service is and how to work towards good practice

Understand laws and legislation in place to aid customer service

Explain customer feedback systems and why these are used

Describe complaints procedures and how these are dealt with

Understand equality and diversity and laws relating to these are crucial for customer service

Unit 2: Customers and Communication

Understand communication and the role it places in customer service

Different types of clients and how their expectations may differ

Tailor your approach to meet various customers

Understand the use of gestures and body language when dealing with clients

Identify key aspects of products or services that you must have a working knowledge of

Unit 3: Giving a Positive Impression

How to build rapport with customers

Ways of creating a positive impression of yourself and your organisation

How to identify a customers expectations

Responding to customers expectations

Developing relationships

Establishing trust

Unit 4: Dealing with Requests, Queries and Issues

Dealing with requests and queries in a professional manner

Keeping clients informed or progress and outcomes

Working with colleagues to deal with requests

Passing customers to other colleagues

Why issues may occur and how to deal with these

Dealing with disgruntled customers

Unit 5: Customer Relations

The importance of consistency

Understand how to continually work to high standards to improve customer relations

Understand how to boost a client’s confidence in you and the organisation you represent

Recognise the importance of customer retention and how not to lose clients

Understand how to develop long-term relations with customers that creates loyalty

Unit 6: Feedback and Sales

Improving your performance

Gathering feedback from a variety of sources

Using feedback to improve your customer service

Providing information to customers

Dealing with customers who have reservations

Making sales and working with fast and slow buyers

Assessments

This course is assessed through tutor marked assignments which must be sent to your tutor for marking. You will then be provided with feedback and a mark on your work from your tutor within 4 working days. After each assignment has been sent off and marked as complete you will have passed the course and will receive your certification.

Method

All of the shipping costs for our courses are included in the enrolment fees and we offer worldwide shipping free of charge. This means you can get started on your course for much less without the hassle of paying expensive postage costs- you can leave these to us. All of our courses are printed, bound and shipped to you first class, within 1 working day, so you can get enrolled and get started on your new course in no time at all.

Tutor Support

All of our courses come with full tutor support throughout so that you can benefit from the best education. Our tutor support team includes a number of professionals from a wide variety of backgrounds- each one an expert in their own field with tutoring experience in abundance. Students at Oakwood are assigned a personal tutor who provides help and support throughout their course and will mark all of your assignments so that you have the personal touch of an industry expert there to help at all times. This tutor support is completely unlimited- which means you can contact your tutor and ask as many questions as you need when working through your course. With this support you will never feel alone on one of our courses and you will always be backed by a professionally qualified team dedicated to your success.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60.

As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!

For those who are looking to work in a customer service environment.

No Requirements.

Customer service industry.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included